I just got off the phone with the people at Brylane Home Catalog Outlet. I’d ordered some stuff from them a month ago, and received it in 3 separate shipments. One of the boxes had the invoice, with 5 things highlighted on it, and out of stock handwritten beside those 5 things. There was also a piece of paper in the box that said it was out of stock and they didn’t have time to reprint the invoice, which makes me think that these are their standard operating procedures. .

I emailed Brylane Home Catalog Outlet about the merchandise after I checked the credit card I paid with, and made sure that they hadn’t credited the price for those items back to my account of course, they hadn’t. The email that I got back from them was just a form letter, pretending to look like a real letter from a person, and it did not even come close to answering my questions. I wrote to ask if I would receive the items, or if the money I paid for them would be credited back to my credit card and I got an email saying “Thank you for your e-mail. We’re very sorry that the item(s) you wanted were no longer in stock. As a catalog outlet, our quantities are
extremely limited. We recommend that you visit our website frequently,
as new merchandise is added daily to our “Just In” department….”

They had a link in that email that said, if we didn’t answer your questions, email us again, through this link. I did, and I got the exact same email back…Thanks a lot for all of that help .

After waiting over a week for a response from the emails, I finally found their phone number and called them. I explained my situation to Stevie at least 5 times, and she just couldn’t understand why I didn’t get the stuff since it was showing that it had been sent on her end. I told her that when I checked my orders online, it was showing it had been sent as well, but the products were highlighted, and there was a note that said “out of stock” written beside each of the 5 items I didn’t get. She kept asking if I’d gotten the other stuff, and if it was sent to the same address. Of course it was sent to the same address, it was on one order-and if I hadn’t gotten any of the other stuff that I’d ordered, trust me, I’d be telling her about that too. Stevie didn’t know what to do, so she transferred me over to someone else.

I explained the situation again-and she seemed surprised that I’d actually expected them to respond to my email! Hello - if you aren’t going to have people answering the emails, why ask people to email you?

When I told her that I didn’t think it was right that I had to call to ask them to give me my money back, the lady said there was nothing they could to to automatically credit the price for stuff that was out of stock back to the purchaser, because everything in the warehouse is automatic! I asked her what about the person who had highlighted and written “out of stock on my invoice?” Couldn’t that person have made a note somewhere saying, “Hey this was out of stock, and we’ve already charged her, can you fix that?” She just said “uhh” and that’s it. Of course if they did set up a notification system to advise the company of when people were charged for things that they did not receive, it would mean that they would all the money they are getting from people who are too busy to notice that they didn’t get the products that they ordered, who think that the products will be shipped to them at a later date, or who are receiving items as a gift, and don’t know what was ordered.

I still can’t believe that she said they couldn’t do anything about products being out of stock because everything in the warehouse was automatic. I don’t believe that for one second, and I probably wouldn’t even if I didn’t have a handwritten note saying “product is out of stock” on my invoice.