I just got off the phone with Tmobile.

Apparently, back in October they sent me a letter asking if I wanted an extra 50 minutes each month.

So I called in and said yes.

They failed to mention that when I said yes I also agreed to a 2 year extension on my contract.*

I hate it when companies do such sneaky, deceptive things.

I was planning on upgrading to a family plan since DH is coming home, and that had been the plan since I got married in January.

Now I don’t want anything to do with them, and I’m stuck with them.

And I have to call them back tomorrow because the first person didn’t know how to set up the new plan, and I got so mad I didn’t complete the transaction when the 3rd person I talked to about adding a family plan and upgrading phones told me that my contract was through 2007 when I knew I had only signed a one year contract in Dec of 2004.

And to top it all off DH gets a cool new phone, and I get my old one

Oh well, at least I don’t have to transfer all my phone numbers to a new phone, or learn how to work a new phone.

It’s just a shame that this day and age companies still feel as if they have to lie and deceive people in order to “keep” new customers.

Before today I probably never would have thought about leaving Tmobile.

Now…I’ll be counting down the days to when the new contract is over…if I can actually manage to add a new line and upgrade to a family plan in tomorrow.

Nah, I won’t really be counting down the days, now I just feel an overwhelming sense of sadness that businesses don’t think they can get ahead without lying and cheating their customers.

I will be looking for a new cell phone provider when my contract is through though.

PS - Can you believe that #2 of the 3 people I talked to was unable to tell me which rate plan I was on? How can you have a business that is so divided that they can’t answer basic information? Especially when that person was adding a line to the plan? How are you going to add a line to a plan when you don’t know what plan the person is on?

*For all of you that are asking “Didn’t you think something was funny? Why would they offer you 50 minutes for nothing.”

Yeah, I thought something was funny, but I also thought that businesses were also obligated to tell you when they were extending your contract. I didn’t know that if they said “I’m going to give you 50 minutes a month” it meant “If you accept I’m going to extend your contract by 2 years.”

I also received a promotion from Alltel for being a loyal customer which gave me 50 extra minutes a month and did not obligate me to any other time in their service, so I thought Tmobile might be doing the same thing. (I only left Alltel because it was dropping calls in my house, and with DH deployed that was bad.)

And again I’ll say, I thought they had to TELL you that they were going to extend your contract, in plain English!

I guess I was wrong, at least when I’m dealing with Tmobile.